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Chase Credit Card Login, Payment, and Customer Service

Log in to your Chase credit card account online, make payments, and for any assistance or inquiries, contact Chase's customer service at 1-800-432-3117.

by Kowsalya

Updated Nov 16, 2023

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Chase Credit Card Login, Payment, and Customer Service

Chase Credit Card Login

If you're a Chase credit cardholder, accessing your account online is quick and convenient. Whether you have the Freedom Unlimited Visa, Sapphire Preferred Visa, Sapphire Reserve Visa, or Chase Ink Business Unlimited Visa, managing your credit card has never been easier. Here's how to log in to your Chase credit card account:

  1. Open your preferred web browser and go to the Chase website. You can find it by searching for "Chase credit card login" or by entering the URL directly.
  2. On the Chase homepage, look for the "Sign in" or "Log in" option.
  3. In the login section, you'll need to enter your User ID and password. These credentials were created when you first set up your Chase credit card account. Make sure you enter them correctly.
  4. After entering your User ID and password, click the "Sign In" button. This will securely log you into your Chase credit card account.

Access Your Account

Once logged in, you'll have access to all the features and tools that Chase offers for credit card management. You can check your balance, view recent transactions, make payments, set up account alerts, and much more.

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Chase Credit Cards

Chase provides a diverse range of credit cards tailored to individual and business needs, offering cash-back rewards, travel perks, and business solutions; explore these options and check your eligibility with Chase pre-approval. Here is the list of Chase Credit Cards: 

Chase Freedom Unlimited® Credit Card

  • Earn a $200 bonus and enjoy a 5% cashback offer on gas and grocery store purchases.
  • Unlimited 1.5% cash back on all purchases.
  • No annual fee.

Chase Freedom FlexSM Credit Card

  • Receive a $200 bonus and 5% cash back on gas and grocery store purchases.
  • Enjoy 5% cash back on quarterly bonus categories.
  • No annual fee.

Chase Sapphire Preferred® Credit Card

  • Earn 60,000 bonus points.
  • Enjoy 3X points on dining and 2X points on travel.
  • $95 annual fee.

Chase Sapphire Reserve® Credit Card

  • Earn 60,000 bonus points.
  • Get 3X points on dining and travel purchases.
  • $550 annual fee.

Southwest Rapid Rewards® Plus Credit Card

  • Earn 75,000 bonus points.
  • Receive 3,000-anniversary points each year.
  • $69 annual fee.

 United℠ Explorer Card

  • Earn 50,000 bonus miles.
  • Get 2X miles on United® purchases, dining, and hotel stays.
  • $0 intro annual fee for the first year, then $99.

 Ink Business Unlimited® Credit Card

  • Earn $900 cash back.
  • Receive unlimited 1.5% cash back rewards on every purchase.
  • No annual fee.

Ink Business PremierSM Credit Card

  • Receive $1,000 cash back.
  • Earn up to 2.5% cash back on eligible purchases.
  • $195 annual fee.

United℠ Business Card

  • Earn 75,000 bonus miles.
  • Get 2X miles on United® purchases.
  • $0 intro annual fee for the first year, then $99.

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Chase Credit Card Payment

To ensure smooth management of your Chase credit card, timely payments are crucial; explore various convenient methods offered by Chase Bank, alongside essential details on the Chase credit card application process. Below is a guide for Chase Credit Card Payment: 

Online Payments

You can easily manage your Chase credit card online by signing in to your account. Once logged in, you can make a payment or even set up automatic payments for added convenience. Online payments are swift and efficient, allowing you to schedule your payments at your convenience.

Chase Mobile® App

For those on the go, the Chase Mobile® app provides a user-friendly platform to make payments directly from your mobile device. This option is perfect for those who prefer managing their finances while on the move. Do keep in mind that message and data rates may apply.

Automated Phone Service

If you prefer a more traditional approach, you can call Chase's automated phone service at 1-800-436-7958 anytime. This service is available 24/7 and even accepts operator relay calls for accessibility.

Chase ATM or Branch

For those who prefer in-person transactions, you can visit a Chase ATM or branch near you to make your credit card payment in person. This option is ideal for those who want face-to-face assistance.

Late Payments

If you make at least the minimum payment between 8 PM and 11:59 PM Eastern time on your due date, your payment will still be considered on time. While a temporary late fee may appear, it will be automatically reversed when the payment posts in 1-2 days.

Other Payment Option

In addition to online and mobile payments, Chase offers alternative methods, such as payments by mail or through Western Union. Be sure to follow the provided instructions and addresses to avoid processing delays.

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Chase Credit Card Customer Service

Chase Credit Card Customer Service is a dedicated service provided by Chase Bank to assist customers with their credit card-related inquiries and needs. Whether you have questions about your Chase credit card, need assistance with managing your account, or have concerns about your credit card transactions, the Chase Credit Card Customer Service team is there to help.

Dedicated Phone Line

Customers can reach Chase's Credit Card Customer Service by dialing 1-800-432-3117. This number is designed to handle common questions and issues related to Chase credit cards.

Frequently Asked Questions (FAQs)

Chase provides a comprehensive list of frequently asked questions about their credit cards on their website. Customers can access these FAQs to find quick answers to common inquiries.

Personalized Assistance

If customers have specific questions about their credit card accounts, billing, rewards, or any issues related to their cards, they can speak to a customer service representative for personalized assistance.

Chase Credit Card Benefits

Chase offers a range of credit cards with various benefits, catering to different preferences and lifestyles. Here's a comprehensive overview of the benefits provided by Chase credit cards:

Cash Back Rewards

  • Minimum Cash Back: Some credit cards offer a baseline of at least 1% cash back on all purchases.
  • Category Bonuses: Opportunities to earn higher cash back percentages, such as 5% on specific categories during redemption cycles.

Credit Card Points

  • Earn Rate: Rewards credit cards may provide 1 point for every $1 spent on general purchases.
  • Bonus Promotions: New card members may unlock bonus points by meeting specific spending requirements, like spending $4,000 within a set timeframe.
  • Category Rewards: Additional points (2-5 points per $1 spent) may be available for specific categories like travel, dining, department stores, and grocery.

Travel Rewards

  • Mile Accumulation: Travel credit cards may offer 1-2 miles for every $1 spent on travel-related purchases.
  • Flexible Redemption: Points earned through general travel cards can be redeemed flexibly, offering versatility in earning and redeeming rewards.
  • No Foreign Transaction Fees: Some cards provide the advantage of zero foreign transaction fees, saving money on international purchases.

Cash Back Redemption Options

  • Statement Credit: Cash-back rewards can be used to pay down the credit card balance by redeeming them as a statement credit.
  • Online or Travel Purchases: Redeem cash back for select online retail purchases or on travel booking websites.
  • Check or Direct Deposit: Cash back rewards can be redeemed through a mailed check or direct deposit into the preferred bank account.
  • Gift Cards: Cash back rewards are redeemable for gift cards to various retailers, restaurants, and services.

New Cardmember Bonus

  • Sign-Up Bonus: New card members can earn bonus points by fulfilling specific spending requirements within a specified time frame, providing an expedited way to accumulate substantial points.

Travel Perks

  • Complimentary Upgrades: Depending on the card, users may be eligible for complimentary upgrades to premium services, such as first-class seats.
  • Airport Lounge Access: Access exclusive airport lounges for a more comfortable travel experience.
  • Free Checked Bags: Some cards offer perks like free checked bags, making air travel more cost-effective.

No Expiry of Points

  • Point Longevity: Points earned with Chase credit cards do not expire as long as the account is open.

Additional Benefits

  • Flexible Redemption: Chase Ultimate Rewards points can be redeemed for a variety of purposes, including travel, merchandise, and experiences.
  • Insurance Coverage: Some cards provide travel-related insurance benefits, such as reimbursement for canceled flights and lost baggage insurance.

Annual Fees

  • Consideration: While some cards may have annual fees, it's important to weigh these against the benefits provided, including free checked bags, priority boarding, and in-flight purchase reimbursements.

Chase Credit Card - FAQs

1. How can I access my Chase credit card account online?

To access your Chase credit card account online, visit the Chase website, locate the "Sign in" or "Log in" option, enter your User ID and password, and click "Sign In."

2.  Can I manage my Chase credit card account through a mobile app?

 Yes, Chase offers the Chase Mobile® app, allowing you to manage your credit card account conveniently from your mobile device.

3. What do I do if I forget my User ID or password?

If you forget your User ID or password, you can use the "Forgot User ID/Password" link on the login page for assistance. Follow the prompts to reset your credentials securely.

4. How can I make a payment on my Chase credit card?

You can make a payment on your Chase credit card through various methods, including online payments, the Chase Mobile® app, automated phone service, Chase ATM or branch, and other payment options provided by Chase

5. Which Chase credit card is recommended for those who want to build credit?

The Chase Freedom® Student credit card is a good option for students looking to build credit while earning rewards, providing cashback and tools to manage finances responsibly.

Disclaimer : The above information is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.