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United Airlines Customer Service and Credit Card Login Process

United Airlines and Chase offer diverse credit cards for earning MileagePlus miles and personalized benefits, with account management on the Chase website and inclusive customer service at 1-800-323-0170 (TDD/TTY: 1-800-323-0170).

by Surya

Updated Oct 16, 2023

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United Airlines Customer Service and Credit Card Login Process

United Airlines Credit Card Login

For accessing your United Airlines credit card account within the USA, accessing the Chase website is the key. Here's how to proceed:

  • Navigate to the Chase Website: Begin by visiting the Chase website
  • Initiate Account Access: Locate the "Sign In" option situated in the upper right-hand corner of the webpage.
  • Enter Login Credentials: Input your designated username and password into the corresponding fields.
  • Access Your Account: Click on the "Sign In" button to securely enter your account.
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United Airlines Customer Service

United Airlines emphasizes inclusivity and accessibility through its dedicated customer service line at 1-800-323-0170, tailored for Telecommunication Devices for the Deaf or Teletypewriters (TDD/TTY). This commitment underscores the airline's dedication to ensuring that all customers can effortlessly access assistance, regardless of their communication preferences.

The airline's automated Interactive Voice Recognition (IVR) phone system further enhances the customer experience. Customers can opt for either speech recognition or touch-tone navigation, allowing them to easily engage with a range of services. From checking real-time flight statuses, making new reservations, and managing existing bookings to interacting with MileagePlus accounts, the system streamlines these tasks. It also offers additional options like baggage inquiries, refunds, receipts, and feedback submissions, all while ensuring secure handling of sensitive information. Through its user-friendly IVR system and specialized TDD/TTY line, United Airlines continues to provide comprehensive and accessible customer service to everyone.

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United Airlines Credit Card

United Airlines credit cards, offered in partnership with Chase Bank, provide a range of options for travelers to earn United MileagePlus miles and enjoy travel benefits tailored to their preferences.

Here’s a list of United Airlines credit cards:

UnitedSM Explorer Card:

The UnitedSM Explorer Card welcomes new card members with a generous offer of 60,000 bonus miles after qualifying purchases. This card provides an excellent opportunity to earn 2x miles on United purchases, dining, and hotel stays, making it ideal for frequent travelers. Additionally, enjoy perks such as a free first-checked bag and various United travel benefits. The card comes with a variable APR ranging from 21.74% to 28.74%, and an introductory annual fee of $0 for the first year, followed by $95.

United QuestSM Card:

The United QuestSM Card offers an enticing new card member offer of 60,000 bonus miles and 500 Premier qualifying points (PQP) upon qualifying purchases. Beyond this, it comes with a unique $125 annual United purchase credit and two 5,000-mile anniversary award credits. Earn 3x miles on United purchases and 2x miles on other travel expenditures, making it a valuable option for those seeking premium travel benefits. The variable APR ranges from 21.74% to 28.74%, and the annual fee is $250.

United GatewaySM Credit Card:

The United GatewaySM Credit Card is designed to kick-start your journey with a bonus of 20,000 miles earned through qualifying purchases. Offering 2x miles on United purchases, gas stations, local transit, and commuting, it's a practical choice for those seeking rewards on everyday spending. Enjoy a 0% intro APR for the first 12 months on purchases, followed by a variable APR ranging from 21.74% to 28.74%. Plus, benefit from 25% back on United inflight and Club premium drink purchases, and there are no foreign transaction fees. The card has a $0 annual fee.

United ClubSM Infinite Card:

For travelers seeking luxury and exclusive benefits, the United ClubSM Infinite Card presents a compelling offer of 80,000 bonus miles after qualifying purchases. Experience the convenience of a United ClubSM membership and two free checked bags. With the ability to earn 4x miles on United purchases and 2x miles on dining and other travel expenses, this card is perfect for those who value rewards and premium travel perks. The variable APR ranges from 21.74% to 28.74%, and the annual fee is $525.

United ClubSM Business Card:

Elevate your business travel with the United ClubSM Business Card, offering 50,000 bonus miles to new card members after qualifying purchases. Enjoy the benefits of a United ClubSM membership and the convenience of two free checked bags. Designed with businesses in mind, this card provides 2x miles on United purchases and 1.5x miles on other purchases. The variable APR ranges from 21.74% to 28.74%, and the annual fee is $450.

UnitedSM Business Card:

The UnitedSM Business Card is tailored to boost your business growth, featuring a new card member bonus of 50,000 bonus miles. With the ability to earn 2x miles on United purchases, dining, gas stations, office supply stores, and local transit and commuting, this card offers a versatile way to accumulate rewards. Enjoy a free first-checked bag and other United travel benefits. The variable APR ranges from 21.74% to 28.74%, and the card features an introductory annual fee of $0 for the first year, followed by $99.

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Best United Airlines Credit Card

Here’s a table of the best United Airlines credit cards: 

Card Name

Credit Score

Annual Fee

Bonus Miles

United Club℠ Infinite Card

Excellent

$525

Earn 80,000

United℠ Explorer Card

Good, Excellent

$0 intro, $95 thereafter

Earn 60,000

United Quest℠ Card

Good, Excellent

$250

Earn 60,000

United Gateway℠ Card

Good, Excellent

$0

Earn 20,000
 

United Club℠ Infinite Card: Exceptional Benefits for Club Enthusiasts

The United Club℠ Infinite Card is tailored for travelers who highly value United Club membership and are willing to invest in premium perks. While its annual fee of $525 might seem steep, the card's benefits more than compensate for the cost, making it a top choice for those seeking exclusive experiences and elevated travel privileges.

  • Rewards: With this card, you earn 4 miles per dollar on United® purchases, 2 miles per dollar on other travel expenses (including dining and eligible delivery services), and 1 mile per dollar on all other purchases. This reward structure favors those who frequently fly with United and spend on travel-related categories.
  • Welcome Offer: The card offers an impressive welcome bonus of 80,000 bonus miles after spending $5,000 on purchases within the first 3 months from account opening, providing a substantial boost to your United MileagePlus balance.
  • Additional Benefits: Beyond the rewards, the United Club Infinite Card offers a range of perks, including United Club membership, which grants you access to United Club lounges, providing a luxurious and comfortable pre-flight experience. The card also includes Premier Access at airports, allowing you to enjoy expedited check-in, security screening, and boarding. Furthermore, the card covers up to $100 in application fees for TSA PreCheck or Global Entry, streamlining your travel experience.
  • Travel Privileges: The card extends space-available upgrades on award tickets and offers free first and second-checked bags for both you and a companion when you purchase your ticket using the card.

United℠ Explorer Card: Balanced Rewards and Value

The United℠ Explorer Card strikes a balance between value and benefits, making it a solid choice for travelers who want a mix of rewards and travel perks without an exorbitant annual fee.

  • Rewards: Cardholders earn 2 miles per dollar on dining (including eligible delivery services), hotel stays, and United® purchases, and 1 mile per dollar on all other eligible purchases.
  • Welcome Offer: The card's welcome offer provides 60,000 bonus miles after spending $3,000 on purchases in the first 3 months of account opening, giving you a substantial head start on earning miles.
  • Travel perks: A key highlight of the United Explorer Card is the complimentary first-checked bag benefit, which can be a significant cost saver for you and a travel companion when you use the card to book your flights. Additionally, the card offers two United Club one-time passes each year on your account anniversary, allowing you to enjoy lounge access. The 25% rebate on in-flight United purchases further enhances your travel experience.
  • Expanded Availability: Cardholders gain access to expanded award availability on United-operated flights, improving their chances of securing flights using their miles. The card also enables you to earn Premier Qualifying Points (PQP), contributing to your elite status within the United MileagePlus program.

United Quest℠ Card: Elevated Benefits at a Premium

The United Quest℠ Card caters to frequent travelers who are willing to pay a higher annual fee for a richer set of benefits and more opportunities to earn miles.

  • Rewards: With this card, you earn 3 miles per dollar on United® purchases, 2 miles per dollar on dining, select streaming services, and all other travel expenses, and 1 mile per dollar on all other purchases.
  • Welcome Offer: The card's welcome offer includes 60,000 bonus miles and 500 Premier qualifying points after spending $4,000 on purchases in the first 3 months, providing both miles and elite-qualifying progress.
  • Travel Benefits: The United Quest Card stands out with its $125 annual United purchase credit, which can offset some of the annual fee. Cardholders can also earn two 5,000 United MileagePlus mile rebates each year after their cardmember anniversary when booking a United award flight with miles. This card offers enhanced earning potential with 500 Premier Qualifying Points (PQP) for every $12,000 in net purchases, contributing to your elite status. The waived first and second-checked bag fees and expanded award availability enhance the travel experience.
  • Travel Insurance: The card provides a range of travel insurance, including trip cancellation/interruption coverage, travel delay reimbursement, lost and damaged baggage coverage, and primary car rental insurance.

United Gateway℠ Card: Fee-Free Option with Basic Rewards

The United Gateway℠ Card is designed for those seeking a United credit card without an annual fee, making it an accessible choice for travelers on a budget.

  • Rewards: Cardholders earn 2 miles per dollar on United® purchases, as well as at gas stations and on local transit and commuting. All other purchases earn 1 mile per dollar.
  • Welcome Offer: The card's welcome offer presents 20,000 bonus miles after spending $1,000 on purchases within the first 3 months, providing an incentive to get started on earning miles.
  • In-Flight Savings: A standout feature is the 25% off in-flight United purchases made using the card, allowing you to save on snacks, beverages, and other in-flight amenities.
  • Expanded Award Availability: Similar to higher-tier United cards, the Gateway Card grants access to expanded award availability, making it a good option for those who frequently redeem United miles.
  • Travel Insurance: The card offers an auto rental collision damage waiver and trip cancellation/interruption insurance, providing basic travel protections for your journeys.

How Do United Credit Cards Operate?

United credit cards are directly linked to your United MileagePlus account. Consequently, any earned miles originating from your United credit card, inclusive of both monthly expenditures and bonus miles, will be promptly deposited into your MileagePlus account.

As long as you incorporate your MileagePlus account number into your United reservation, you'll be entitled to flight and lounge privileges corresponding to your United credit card whenever you travel with United. United MileagePlus miles hold a value of 1.2 cents per mile for reserving seats in the main cabin.

This valuation escalates to 2.4 cents per mile for booking business class seats. In addition to the option of redeeming United MileagePlus miles for United flights, you have the flexibility to exchange your miles for journeys with 37 other airlines. Among these, 25 airlines are part of the Star Alliance, while 12 operate through independent partnerships.

Notable partner airlines of United include Swiss Airlines, Air New Zealand, EVA Airways, Avianca Airlines, and Lufthansa Airlines. This extensive network empowers the miles you accumulate through United Cards to unlock opportunities for travel to diverse global destinations. 

The precise benefits accorded to you and the number of miles you amass through your United credit card, encompassing bonus miles and spending-based miles in specific categories such as restaurants, hotels, and United flights, are contingent on the specific card in your possession.

What is the Procedure for Applying for United Airlines Credit Cards?

Gather Important Information: Collect essential details such as your Social Security number, home address, and total annual income. This information will be required during the application process.

Research Card Options: Explore the various United Airlines Credit Cards available to determine which one suits your needs and preferences. Review their benefits, rewards, fees, and terms.

Visit Official Websites: Either go to United's official website or access www.chase.com, as most United credit cards are affiliated with Chase Bank.

Navigate to Credit Card Section: On the website, find the section dedicated to credit cards or rewards cards. This is where you'll find information about the United Airlines Credit Cards.

Start Application: Click on the option to start the application process for the chosen United Airlines Credit Card. This may be labeled as "Apply Now" or something similar.

Enter Personal Information: Provide your personal information, including your name, contact details, date of birth, and Social Security number.

Financial Details: Input details about your total gross annual income and employment status. This information helps the card issuer assess your eligibility.

Review Terms and Conditions: Carefully read through the terms and conditions associated with the credit card you're applying for. Understand the card's benefits, rewards, interest rates, and potential fees.

Submit Application: After reviewing the terms and ensuring all information is accurate, submit your credit card application.

Check for Preapproval Offers: If available, look for any preapproval offers on the Chase website. This can provide insights into the cards you're likely to qualify for without a full application.

Preapproval Tool (If Applicable): If the Chase website offers a preapproval tool, use it by providing a limited amount of information. This will show you which credit cards you might be eligible for, minimizing the impact on your credit score.

Formal Application (After Preapproval): If you receive a preapproval offer and find a suitable card, proceed to submit a formal application based on the preapproved terms.

Wait for a Response: After submitting the application, wait for the issuer's response. This may take a few days to a few weeks.

Credit Inquiry: Be aware that credit card applications typically result in a hard inquiry on your credit report, temporarily affecting your credit score.

Card Arrival: If your application is approved, you'll receive your United Airlines Credit Card by mail. Follow the instructions for activation.

Remember to always be cautious with your personal and financial information online and only apply through official and secure websites.

How to Optimize the Benefits of United Credit Card?

For United credit card holders, maximizing the card's advantages involves capitalizing on all available perks. Whether it's miles rebates, lounge entry vouchers, or fee offsets, ensure these privileges are utilized rather than allowed to lapse. To prevent any benefits from going untapped, it's crucial to effectively engage with them.

Should you discover that certain benefits aren't being fully utilized, a prudent option is to evaluate the possibility of downgrading to a card with a reduced annual fee. By doing so, you can align the card's features more closely with your needs. Embracing a proactive approach to benefit utilization enables you to extract the most value from your United credit card, making your card ownership experience financially advantageous and rewarding.

Which United Credit Card is the Optimal Choice?

If you're not a frequent United traveler, the United Club℠ Infinite Card might not provide sufficient value to justify its high fee. For United loyalists seeking a balanced approach without all the extra features of the United Club℠ Infinite Card, the United Quest℠ Card offers a compelling alternative. If you plan to utilize the $125 United statement credit and two 5,000-mile anniversary award flight credits, the $250 annual fee can effectively decrease to just $25.

For many individuals, the decision typically narrows down to the United Gateway℠ Card and the United℠ Explorer Card. If you occasionally check bags on your United flights, the baggage savings can often outweigh the annual fee. The United℠ Explorer Card also boasts a more attractive sign-up bonus, giving your MileagePlus balance a boost.

If baggage check isn't a priority and you're not particularly interested in the two United Club passes, the no-cost option of the United Gateway℠ Card could be more suitable. It's also worth contemplating whether a flexible travel card like the Chase Sapphire Preferred® Card aligns better with your travel preferences.

Earning Chase Ultimate Rewards® points through the Chase Sapphire Preferred® Card allows you to transfer them to United or utilize them for accommodations, car rentals, vacation bundles, and more.

What are the Advantages and Disadvantages of United Airlines Credit Cards?

When contemplating acquiring a United Airlines credit card, it's crucial to evaluate the advantages and drawbacks before reaching a decision. Here are some of the positive and negative aspects associated with United Airlines credit cards:

Advantages:

  • Accrue Miles: United Airlines credit cards enable you to accumulate miles through your expenditures, which can be exchanged for flights, hotel accommodations, car rentals, and more.
  • Complimentary Checked Bags: Depending on your chosen card, you might qualify for complimentary checked baggage when traveling with United Airlines.
  • Priority Boarding: Certain United Airlines credit cards provide the benefit of priority boarding, expediting your seating process.
  • Access to Lounges: Opting for a premium United Airlines credit card may grant you access to United Club lounges.
  • No Foreign Transaction Fees: Several United Airlines credit cards impose no foreign transaction fees, leading to cost savings during international travel.

Disadvantages:

  • Annual Fees: Many United Airlines credit cards come with annual fees that vary from $0 to $525, contingent on the card's features.
  • Elevated Interest Rates: Should you carry a balance on your United Airlines credit card, you could face elevated interest rates.
  • Restricted Rewards: While United Airlines credit cards offer rewards for purchases, their flexibility might not match that of other rewards programs.
  • Limited Acceptance: Despite being a substantial airline, United Airlines might not boast as many partner airlines as its counterparts, potentially curtailing your options for redeeming miles.

United Airlines Credit Card - FAQ

1. What are the benefits of the United Club℠ Infinite Card?

The United Club℠ Infinite Card offers perks like United Club lounge access, free checked bags, and 4x miles on United purchases.

2. How can I apply for a United Airlines credit card?

To apply, gather your personal information, choose a card, visit the Chase website, complete the application, and wait for a response.

3. Which United card is best for frequent travelers seeking premium benefits?

The United Quest℠ Card is ideal, offering 3x miles on United purchases, $125 annual credit, and two 5,000-mile anniversary credits.

4. What's the key advantage of the United Gateway℠ Card?

The United Gateway℠ Card is fee-free and offers 2x miles on United purchases, local transit, and gas stations.

5. How can I maximize United credit card benefits?

Utilize perks like lounge access and free bags, consider downgrading if benefits aren't used, and assess if other cards align better with your needs.

Disclaimer : The above information is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.