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What is Rocket Mortgage? How Does Rocket Mortgage Works?

Rocket Mortgage is an online mortgage lending platform that offers a streamlined digital process for applying and securing home loans.

by Kowsalya

Updated Aug 24, 2023

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What is Rocket Mortgage? How Does Rocket Mortgage Works?

What is Rocket Mortgage?

Rocket Mortgage functions as an innovative online platform dedicated to providing residential mortgages and various home loan products directly to consumers. This digital lending service was formerly recognized as Quicken Loans until it officially rebranded in 2021. As a subsidiary of Rocket Companies, Rocket Mortgage has rapidly ascended to a prominent position as one of the most favored mortgage lenders in the United States.

When navigating the realm of new mortgages or seeking to refinance through online channels, it's crucial to recognize the diversity in the strategies employed by different loan originators. While platforms like LendingTree and Zillow primarily serve as intermediaries, forwarding your loan inquiries to multiple mortgage providers, Rocket Mortgage differentiates itself by functioning as an authentic lender.

Opting for a direct lender like Rocket Mortgage offers a distinctive advantage: you're spared from the inundation of emails from numerous lenders competing for your business. This approach minimizes the exposure of your personal information, a significant appeal for individuals who prioritize their privacy. However, if your objective is to swiftly compare interest rates from an array of lenders, alternative websites that distribute your information to multiple lenders simultaneously might be more suitable.

Hailing from Detroit, the company proudly asserts its position as the nation's premier mortgage lender. This claim is substantiated by their impressive accomplishment of finalizing a staggering $351 billion in home loans during the year 2021.

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How Does Rocket Mortgage Works?

Rocket Mortgage has been meticulously crafted to serve as your guiding companion throughout the entire journey of securing a mortgage, spanning from the initial application to the conclusive closing stage. The core essence of this digital platform is its ability to seamlessly usher you through each step of the mortgage process.

Upon embarking on the online application, a thoughtfully structured series of inquiries is presented to assess your eligibility for a home loan. Leveraging the information you furnish and drawing insights from your credit report, Rocket Mortgage® not only furnishes you with tailored mortgage recommendations but also evaluates the feasibility of granting you approval.

Upon successful approval, Rocket Mortgage® extends an arsenal of tools designed to empower you in steering your mortgage towards a successful closing. This multifaceted toolkit enables you to maintain a fluid line of communication with us, transmit essential information and crucial documents, and offers you real-time access to pertinent loan particulars and the intricacies of the closing process.

Post the conclusive closure of the mortgage deal, should Rocket Mortgage® undertake the servicing of your loan, an array of functionalities become accessible:

  • Payment Management: Seamlessly execute mortgage payments through the platform.
  • Transaction Archive: Access a comprehensive record of past transactions for reference.
  • Document Review: Effortlessly review crucial mortgage documents at your convenience.
  • Paperless Statement Enrollment: Opt for an eco-friendly approach by enrolling in paperless statements.
  • Tax and Insurance Insights: Gain immediate access to essential tax and insurance-related information.
  • Escrow Visibility: Stay informed about changes in escrow arrangements, ensuring transparency.

Rocket Mortgage® isn't just a lender, but a comprehensive toolset for managing your mortgage journey from inception to managing the ongoing nuances of your mortgage post-closure.

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Who owns Rocket Mortgage?

Rocket Mortgage, previously recognized as Quicken Loans, operates under the ownership of Rocket Companies Inc., a prominent entity headquartered in Detroit. This company is publicly traded on the New York Stock Exchange (NYSE) and is identified by the ticker symbol RKT. Beyond its primary focus on the home loan sector, Rocket Companies boasts an extensive portfolio of subsidiaries that cater to various facets of the market.

Among its diversified offerings, Rocket Companies proudly oversees Rocket Homes. This subsidiary stands as a robust real estate search and referral platform, providing users with an efficient means of exploring property listings and facilitating connections with relevant real estate professionals. This strategic integration underscores Rocket Companies' commitment to providing comprehensive solutions within the housing realm.

Furthermore, the conglomerate extends its influence to the automotive sector through Rocket Auto. Serving as a dynamic automotive retail marketplace, Rocket Auto delivers centralized and virtual support for online car purchasing platforms. This innovative approach aligns with the evolving landscape of automotive sales and aims to streamline the car buying experience for consumers.

Additionally, Rocket Companies operates Rocket Loans, a notable venture focused on online-based personal loans. This subsidiary harnesses digital capabilities to offer individuals accessible and efficient avenues for securing personal loans, adapting to the modern preference for streamlined financial services.

Beyond its core operations, Rocket Companies is instrumental in the technology and ad-tech arena. By strategically developing and managing various technology platforms, the company creates synergies that enhance its core businesses' effectiveness while tapping into the broader potential of technological advancements in the housing and financial sectors.

In essence, Rocket Companies transcends the role of a traditional mortgage provider. It functions as a multifaceted entity with an expansive reach across real estate, automotive, and lending domains, all while leveraging technology to offer holistic solutions to consumers and industry stakeholders alike. This comprehensive approach underscores its dynamic presence in the market and its commitment to driving innovation across various sectors.

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Rocket Mortgage Rates

The interest rate you receive will vary based on factors such as your credit score and specific details of your situation. 

Loan Type

Interest

APR

30-Year Fixed*

7.125%

7.422%

20-Year Fixed*

6.99%

7.373%

VA 30-Year Fixed*

6.875%

7.44%

FHA 30-Year Fixed*

6.99%

7.907%

30-Year Jumbo Fixed*

6.75%

6.984%

Please note that the "Points" value represents the points associated with the loan, and the corresponding dollar amount in parentheses. This table provides a clear overview of the different loan types along with their respective interest rates, APRs, and points.

Rocket Mortgage Fieldhouse

Located in Cleveland, Ohio, the Rocket Mortgage FieldHouse stands as a versatile arena that serves a multitude of purposes. It proudly houses the Cleveland Cavaliers, a prominent team in the National Basketball Association (NBA), and the Cleveland Monsters, a notable presence in the American Hockey League (AHL). Furthermore, the facility serves as an additional arena for Cleveland State Vikings men's and women's basketball teams.

Debuting in October 1994, the Rocket Mortgage FieldHouse became a central component of the Gateway Sports and Entertainment Complex, alongside the neighboring Progressive Field that opened earlier in April of the same year. This arena effectively replaced the Richfield Coliseum in its role as the premier entertainment hub for the region, becoming the Cavaliers' new home.

Additionally, it superseded the Wolstein Center at Cleveland State University, established in 1991, as the primary venue for both athletic events and concerts within downtown Cleveland.

Originally known as Gund Arena, the facility's name paid homage to Gordon Gund, the former owner of the Cavaliers who secured the naming rights. However, the arena underwent a transformation in August 2005 when Dan Gilbert acquired the majority ownership of the Cavaliers and renamed the venue Quicken Loans Arena, after his mortgage lending enterprise.

This nomenclature remained until April 2019 when Quicken Loans rebranded as Rocket Mortgage. The renaming coincided with an extensive renovation and expansion initiative aimed at modernizing the facility.

How to Login Rocket Mortgage? 

To gain entry to the Rocket Mortgage login page, adhere to the steps provided below:

  • Initiate the process by navigating to the designated Rocket Mortgage portal login page, accessible via the following web address: https://www.rocketmortgage.com/
  • Upon arrival at the login page, proceed to furnish your unique Username and Password in the designated fields. These credentials are vital for ensuring the security of your account.
  • Subsequent to inputting your Username and Password, direct your attention to the conspicuous "Sign In" button. Depicted on the interface, this button serves as the gateway to accessing your personalized dashboard.

By diligently adhering to these outlined steps, you'll seamlessly access your Rocket Mortgage account, thereby enabling you to engage with the platform's features and offerings tailored to your financial needs.

Rocket Mortgage Customer Service

For any inquiries or assistance related to Rocket Mortgage, don't hesitate to reach out to their dedicated Customer Service team. They can be contacted at the toll-free number (888) 452-8179.

This helpline is operational round the clock, 365 days a year, ensuring continuous availability to cater to your needs. Whether you have questions about your mortgage, need clarification on processes, or require support with any aspect of your account, the Customer Service Representatives are prepared to offer guidance and solutions. Feel free to connect with them whenever you require assistance, as they're committed to providing reliable and timely support throughout the week, day and night.

What Are the Pros and Cons of Rocket Mortgage?

Pros:

  • Efficient Online Process: Rocket Mortgage offers a streamlined digital platform that allows you to easily retrieve documents and assets, and even modify your preapproval letter.
  • Competitive Interest Rates: Federal data suggests that Rocket Mortgage tends to provide mortgage interest rates that are comparatively lower than those offered by other lenders.
  • Flexibility to Communicate: While it's an online platform, Rocket Mortgage provides the option to work with loan officers over the phone, catering to those who prefer more personalized interactions.

Cons:

  • Credit Check Impact: To obtain a tailored interest rate, a credit check is necessary. This can potentially impact your credit score, which is an important consideration for some borrowers.
  • No Home Equity Lines of Credit: Rocket Mortgage doesn't offer home equity lines of credit (HELOCs), limiting options for homeowners looking to tap into their home's equity.
  • Higher Origination Fees: In comparison to other lenders, recent federal data indicates that Rocket Mortgage's origination fees are relatively higher, potentially impacting the overall cost of the loan.

In summary, Rocket Mortgage presents notable advantages, such as a user-friendly digital process and competitive interest rates. However, potential downsides include the impact of credit checks on credit scores, the absence of HELOC offerings, and comparatively higher origination fees. As with any financial decision, carefully considering these factors in line with your individual preferences and needs is essential.

How Does Rocket Mortgage Compare to Traditional Loans?

Rocket Mortgage caters to borrowers seeking the convenience of securing a loan without leaving their home or even stepping out to a local coffee shop. While it emphasizes the ease of its digital process, the fundamental steps involved in applying for and finalizing a loan are surprisingly akin to those of a traditional neighborhood bank.

With Rocket Mortgage, you're presented with the choice to complete your loan application entirely online. For those who prefer an alternative approach, the option to collaborate with a Rocket Mortgage Home Loan Expert is also available. Upon gathering your financial data and employment status, Rocket Mortgage assesses these factors to ascertain suitable loan options and applicable rates.

Before finalizing the loan, mandatory checks are conducted. This entails verifying your credit score, confirming the accuracy of your income and employment particulars, and ensuring adequate homeowners insurance coverage. Additionally, a third-party home appraisal is ordered to gauge the property's value.

These steps involve associated costs, prompting Rocket Mortgage to request a "good faith deposit" ranging from $400 to $750. This deposit is subsequently offset against your overall closing costs, potentially rendering the final fees comparable to those of other lenders.

Notably, the Rocket Mortgage approach extends to the closing phase as well. Borrowers can select their preferred closing date and location through their account. Rocket Mortgage's assertion that it services 99% of the loans it originates underscores the likelihood of continued interaction with them post-purchase.

Rocket Mortgage's hallmark is its all-digital platform introduced in 2015, appealing to consumers who appreciate a self-guided experience. By logging into the Rocket Mortgage website or app, you're prompted to provide financial details and specify your loan type and amount. The platform's integration with financial institutions enables seamless retrieval of pay stubs and bank statements, eliminating the need for manual document submission.

Utilizing the platform, you can track your loan approval status, seek clarifications, and even manage your account post-closure. The versatility of Rocket Mortgage's digital system empowers borrowers to engage with their loan process on their terms, whether through self-guided interactions or reaching out via traditional channels.


What is Rocket Mortgage-FAQs

1. What is Rocket Mortgage?

Rocket Mortgage is an online mortgage lending platform that enables individuals to apply for and secure home loans digitally.

2. How does Rocket Mortgage work?

Rocket Mortgage simplifies the mortgage application process by allowing users to apply for loans online.

3. Is Rocket Mortgage a lender or a broker?

Rocket Mortgage is an actual lender.

4. Can I get personalized assistance with Rocket Mortgage?

Yes, Rocket Mortgage offers the option to work with a Home Loan Expert.

5. What types of loans does Rocket Mortgage offer?

Rocket Mortgage offers a variety of mortgage options, including conventional mortgages, U.S. Department of Veterans Affairs (VA) loans, Federal Housing Administration (FHA) loans, and more.

Disclaimer : The above information is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.